Online prescription services
Consult With a Healthcare Provider About Prescription Treatment
Get professional guidance about prescription medications, treatment options, renewals, dosage questions, side effects, and other medication needs through a convenient online consultation.
Our online prescription service connects patients with healthcare providers who can review symptoms, medical history, allergies, current medications, previous treatment, and other information relevant to a prescription decision.
If prescription treatment is medically appropriate, an electronic prescription may be sent to the pharmacy you select. The provider may instead recommend additional information, testing, monitoring, an in-person examination, specialist care, or another treatment option.
Reasons to request a consultation
- Request evaluation for a new prescription
- Discuss renewal of an existing medication
- Review your current dosage or treatment schedule
- Ask about medication side effects or concerns
- Discuss possible medication interactions
- Review allergies or previous medication reactions
- Discuss treatment response and effectiveness
- Receive guidance about the next step in treatment
Professional online evaluation
What the Prescription Consultation Can Address
The consultation helps the provider understand your treatment needs and determine whether a prescription, medication adjustment, additional evaluation, or another form of care is the appropriate next step.
Prescription Treatment Evaluation
Discuss your symptoms, treatment goals, medical history, and the medication or type of treatment you would like the provider to evaluate.
Symptoms and Treatment Needs
Provide information about your current symptoms, when they began, how they have changed, and any treatment you have already tried.
Current Treatment Review
Review how your current treatment is working, whether symptoms have improved, and whether there are concerns that may require a change in the treatment plan.
Medication Review
Provide information about current medicines, allergies, previous reactions, treatment response, and possible medication interactions.
Prescription Renewal Review
Ask whether an eligible existing medication should be renewed, adjusted, discontinued, or replaced based on your current health information and treatment needs.
Next-Step Planning
Learn whether prescription treatment, continued monitoring, testing, follow-up care, or an in-person medical evaluation may be appropriate.
A simple process
How Online Prescription Services Work
The service begins with a prescription request and medical review. Prescription treatment is provided only when supported by the healthcare provider's evaluation.
Submit Your Request
Provide your contact information, treatment needs, relevant health details, current medications, allergies, and preferred pharmacy.
Complete the Consultation
A healthcare provider reviews your information and may ask additional questions about symptoms, medical history, previous treatment, and current medications.
Receive the Care Plan
If medication is appropriate, an electronic prescription may be sent to your pharmacy. The provider may also recommend monitoring, testing, follow-up care, or another treatment option.
Medication options
Prescription Services That May Be Considered
The treatment selected depends on your symptoms, medical history, allergies, current medications, previous treatment, treatment response, and the provider's clinical assessment.
A new medication may be considered when the provider determines that prescription treatment is medically appropriate based on the available information.
An eligible existing prescription may be renewed after the provider reviews continued treatment needs, dosage, response, and relevant monitoring requirements.
The provider may consider changing a medication dose or treatment schedule based on effectiveness, tolerance, health changes, and other clinical factors.
A different medication may be considered when the current treatment is ineffective, poorly tolerated, unsuitable, or no longer appropriate.
Follow-up may be used to review treatment response, side effects, adherence, laboratory results, or other information relevant to continued medication use.
A provider may recommend continuing, changing, or stopping an existing medication based on the medical evaluation and treatment response.
Prescriptions are not guaranteed. The healthcare provider makes the final prescribing decision after reviewing the medical information and determining whether prescription treatment is appropriate.
Online care and additional evaluation
When an Online Prescription Is Not Enough
Some conditions and medication requests require additional evaluation before a provider can make a safe treatment decision. An online consultation may result in a recommendation for testing, monitoring, specialist care, or an in-person examination.
An in-person visit may be required when:
- A physical examination is needed
- Laboratory or diagnostic testing is required
- Additional medical records are needed
- The requested medication requires clinical monitoring
- Symptoms are severe or rapidly worsening
- A procedure or other in-person treatment is needed
- The provider cannot make a safe decision remotely
Seek urgent help for serious symptoms
Do not rely on an online prescription request for symptoms that may indicate a medical emergency or another condition requiring immediate care.
- Difficulty breathing
- Chest pain or severe pressure
- Severe or rapidly worsening symptoms
- Uncontrolled bleeding
- Sudden weakness, numbness, or difficulty speaking
- Confusion or loss of consciousness
- Another potentially life-threatening condition
Additional care options
Learn More About Your Treatment and Care Options
If the consultation indicates that additional evaluation or treatment may be needed, review the available care options and discuss the appropriate next step with a healthcare provider.
Medical Evaluation
Learn why an in-person medical evaluation may sometimes be needed before a diagnosis or treatment decision can be completed.
View treatment informationFollow-Up Care
Review why follow-up care may be recommended to evaluate treatment response, symptoms, medication tolerance, and continued treatment needs.
View follow-up informationDiagnostic Testing
Learn how laboratory tests, imaging, or other diagnostic information may help a provider make an appropriate treatment decision.
View testing informationSpecialist Care
Some conditions may require evaluation or treatment by a healthcare professional with additional expertise in a particular area of medicine.
View specialist informationUrgent Medical Care
Review when symptoms may require prompt in-person evaluation rather than waiting for an online prescription consultation.
View urgent care informationScheduling and Appointments
Find information about preparing for an appointment, providing relevant medical information, and planning your next step in care.
View patient informationPrescription service questions
Frequently Asked Questions
A healthcare provider may make a prescription decision after reviewing your medical information and completing an appropriate consultation. Additional records, testing, monitoring, or an in-person examination may still be required.
You may discuss a specific medication or treatment option during the consultation. The healthcare provider determines whether that medication, another treatment, or no prescription treatment is medically appropriate.
An eligible medication may be renewed when the provider determines that continued treatment is appropriate after reviewing your medical history, current dosage, treatment response, side effects, and monitoring needs.
If a prescription is approved, it may be transmitted electronically to the pharmacy identified in your request. Confirm the pharmacy name, address, city, and telephone number before submitting your information.
The provider may recommend laboratory testing, diagnostic studies, medical records, monitoring, specialist evaluation, or an in-person appointment before making or continuing a treatment decision.
No. The healthcare provider makes the final decision after reviewing the medical information. A request may result in a prescription, additional questions, another treatment recommendation, further testing, or a recommendation for in-person care.
Request an Online Prescription Consultation
Submit information about your treatment needs, medical history, current medications, and preferred pharmacy so a healthcare provider can review the appropriate next step.